Privacy / Refund Policy

PRIVACY POLICY

This Policy applies to our customers, passengers, agents, vendors, suppliers, partners (such as referral and business partners), contractors and service providers.

We are the sole owner of the information collected on https://www.protenancy.com and applies solely to information collected by our website.

We will use your information in responding to your service query. We shall share your information to authorized partners, as necessary to fulfil your request, e.g. providing a quotation or to sign up for our updates. We will not share your information with any third party outside of our organization.

Unless you ask us not to, we may contact you via email, SMS, WhatsApp and/or call in the future to tell you about our offers, new products or services, or any updates on this privacy policy.

You may opt out of any future contacts from us at any time by sending us an email at info@protenancy.com

You may also email us to do the following:-

• Seek what data we have about you, if any

• Update any data we have about you

• Delete any data we have about you

• Express any concern you may have about our use of your personal data

• Recommendation/ feedback to improve our privacy policy

Your primarily interaction with us is to generate customize tenancy agreement, and/or request e-signatures and/ or get a free stamping fee quotation and stamp tenancy agreement on web.

In order for us to facilitate these actions, you are required to give personal information, which includes name, email address, contact number, identification number, and address of both the landlord and tenant, and the property address.

Your information with your consent will be forwarded to our partners to generate stamp duty quotes for you. With regards to “Submit” your information, your consent may also be used by us and our partners to assess your needs for the specific product.

If you decide not to complete the steps necessary to perform these actions or to leave the site altogether, we will not keep any information you have provided. It is not obligatory for you to provide the personal information being requested, but if you do not, we will not be able to provide you with the services and/or products requested.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Whenever we collect sensitive information (such as personal data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon next to the address of the web page, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, customer relationship officer) are granted access to personal information. The computers/ servers in which we store personal information are kept in a secure environment.

We update our Privacy Policy as and when we and the industry evolves and grows, over time. The most up-to-date version will always be located at https://www.protenancy.com. Your continued use of our website, after a change to the Privacy Policy, means you agree to the new terms of our Privacy Policy. If you don’t agree with the Privacy Policy, you may choose to stop using our services.

If you have any queries about your personal data, please contact our Compliance Officer at:

Daphmar Capital Sdn. Bhd.

T-03, 13th Floor, Tower 4, PFCC,

Jalan Puteri ½, Bandar Puteri,

Puchong 47100 Selangor

Tel: 03-8084 1995

Email: info@protenancy.com

REFUND POLICY

Please read this policy regularly.

If you wish to cancel our service, please contact us ASAP from the date of the transaction stating the following:-

• Type of service

• Description of your reason for cancellation

• Date and proof of purchase of service, and

• Other information to support your request

We will process your refund or will forward your refund request to the LHDN to review and will notify you whether or not your request is approved. If rejected, we will notify you the same and if approved, we will notify you and a credit will automatically be applied to your credit card or original method of payment as soon as possible.

 Please take note that once the stamping job/service is completed on our side, any request for refund will be forwarded to the LHDN for consideration and approval. We will forward your request for refund to the LHDN immediately. The refund process will normally take between 2 to 14 working days.

If you encounter any problems or issues with the service provided, please contact us immediately. We take all problem or issue seriously and will resolve it the soonest possible. We aim to make our customers happy.

We will refund fully the amount paid for stamping if unable to stamp the tenancy agreement for any reasons.

No processing fee for any refund request.

The End